Acuity Scheduling
PaidOnline appointment scheduling for businesses with customizable booking pages, automated reminders, payment collection, and calendar sync — now part of Squarespace.
What does this tool do?
Acuity Scheduling is a specialized appointment booking and calendar management platform designed for service-based businesses. It provides customizable booking pages where clients can view availability and self-book appointments in real-time, with automatic calendar synchronization across multiple calendars and team members. The platform handles operational friction points including automated reminder notifications (reducing no-shows), integrated payment processing at booking time, and client management features that track appointment history and preferences. Now owned by Squarespace, it positions itself as an all-in-one solution that combines scheduling with ancillary features like invoicing, point-of-sale capabilities, and a basic website builder. The tool targets solopreneurs and small teams who need to eliminate back-and-forth scheduling communication while capturing payments upfront.
AI analysis from Feb 23, 2026
Key Features
- Customizable online booking pages with real-time availability calendar that syncs across multiple team members and external calendars (Google, Outlook, iCal)
- Automated appointment reminders via email and SMS to reduce no-shows before they occur
- Integrated payment processing at booking time with support for credit cards, digital wallets, and deposits/partial payments
- Client management system tracking appointment history, preferences, notes, and custom intake forms for pre-appointment data collection
- Staff management with role-based permissions, availability scheduling, and multi-location support for enterprise teams
- Invoicing and billing features for post-appointment follow-up and recurring billing for packages or memberships
- Point-of-sale capabilities for in-person transactions and product sales beyond appointment fees
- Class scheduling mode for group sessions, workshops, and cohort-based offerings with waitlist management
Use Cases
- 1Beauty and wellness providers (salons, spas, massage therapists) managing high-volume appointment bookings with multiple staff members and time-zone considerations
- 2Fitness studios and personal trainers offering class scheduling, one-on-one training, and client package management with automated reminders to reduce cancellations
- 3Consultants and business service providers (accountants, lawyers, coaches) collecting deposits or full payments at booking to qualify leads and reduce no-shows
- 4Educational tutors and online educators managing student lesson schedules with calendar conflicts and integrating payments for course packages or hourly sessions
- 5Healthcare practitioners (therapists, nutritionists, chiropractors) needing HIPAA-compliant appointment handling and client intake forms prior to visits
- 6Photographers managing session bookings, deposits, and gallery delivery with automated client follow-ups
- 7Enterprise teams across multiple locations needing centralized scheduling with role-based staff access and advanced availability rule enforcement
Pros & Cons
Advantages
- Strong payment integration allows capturing deposits or full payment at booking time, reducing revenue leakage from no-shows and cancellations
- Customizable booking pages and embedded widgets adapt to various branding needs without requiring technical expertise, making it accessible to non-technical business owners
- Comprehensive staff management with role-based access controls, allowing larger teams to grant different permission levels and prevent scheduling conflicts across multiple service providers
- Automated reminders via email and SMS measurably reduce no-show rates, directly improving operational efficiency and client reliability
- Native mobile app provides staff the ability to manage schedules on-the-go and receive real-time notifications, not just a mobile-responsive website
Limitations
- Pricing details are not publicly displayed on the website—potential customers must request a quote or sign up to see costs, making budget comparison difficult
- Integration ecosystem appears limited compared to competitors; the website doesn't prominently list third-party app integrations beyond basic calendar syncing, which may require custom API development
- The platform seems optimized for service businesses with simple linear appointment models; complex scheduling scenarios (e.g., group classes with waiting lists, multi-service packages requiring sequential booking) may require workarounds
- Ownership by Squarespace introduces lock-in risk and potential feature direction changes; smaller competitors may offer more specialized features for niche industries
- No clear mention of advanced reporting, analytics, or business intelligence features on the public website—essential for businesses analyzing performance and revenue trends
Pricing Details
Pricing details not publicly available. The website directs visitors to sign up or request pricing information rather than displaying plan costs upfront.
Who is this for?
Solopreneurs and small-to-mid-size teams in service industries (beauty, wellness, fitness, education, consulting, healthcare) who need to eliminate scheduling friction, reduce no-shows through automation, and accept payments at booking. Also suitable for enterprise multi-location businesses requiring centralized scheduling with staff role management. Best fit for non-technical founders who want a polished solution without extensive customization requirements.