Tawk.to
FreeFree live chat software for websites with unlimited agents.
What does this tool do?
Tawk.to is a comprehensive, 100% free live chat and customer communication platform designed to help businesses interact with website visitors in real-time. The tool offers an all-in-one solution that includes live chat, ticketing, knowledge base, and CRM capabilities. It enables businesses to monitor customer activity, provide instant support, and create a more interactive online experience through a simple JavaScript snippet installation.
AI analysis from Feb 18, 2026
Key Features
- Real-time visitor activity monitoring
- Unlimited agents and chat volumes
- Customizable knowledge base creation
- Multi-language support (45+ languages)
- Screen sharing and video/voice add-ons
- Detailed customer interaction reporting
- Secure encrypted communication
Use Cases
- 1E-commerce customer support and real-time product inquiries
- 2SaaS customer onboarding and technical assistance
- 3Website lead generation and conversion optimization
- 4Multi-agent customer service management
- 5Creating and managing self-service knowledge bases
Pros & Cons
Advantages
- Completely free with unlimited agents and chat volumes
- Robust real-time monitoring and visitor tracking features
- Comprehensive communication tools including chat, ticketing, and knowledge base
Limitations
- Potential complexity for small teams with multiple features
- Reliance on third-party servers for chat functionality
- Limited advanced integrations compared to enterprise-level solutions
Pricing Details
100% free for self-managed chat, with an optional $1/hour rate for professionally trained chat agents
Who is this for?
Small to medium-sized businesses across various industries seeking cost-effective, comprehensive customer communication solutions, particularly those without large customer support budgets