Quidget 2: AI Agent for CX
FreemiumAutomate 80% of support emails in under 2 minutes
What does this tool do?
Quidget is an AI-powered customer support platform that allows businesses to automate their customer service across multiple channels including live chat, email, and voice support. The tool uses machine learning to train on a company's existing documentation, website, and FAQs, enabling it to handle up to 80% of common customer inquiries automatically. By leveraging AI, Quidget aims to reduce support ticket volume, provide instant responses, and free up human support teams to focus on more complex customer issues.
AI analysis from Feb 17, 2026
Key Features
- AI agent training using website and FAQ content
- Multi-channel support (live chat, email, voice)
- Automatic ticket routing and human handoff
- Integrations with Zendesk, Freshdesk, Slack, WhatsApp
- Real-time response generation
- Customizable AI agent personality
- Multilingual support capabilities
Use Cases
- 1Automated customer support for e-commerce businesses
- 224/7 live chat support for SaaS companies
- 3Email ticket triage and initial response handling
- 4Voice support for customer service call centers
- 5Lead qualification and initial customer engagement
Pros & Cons
Advantages
- Ultra-fast 2-minute setup process
- Supports multiple support channels (chat, email, voice)
- Integrates with major support and communication platforms
Limitations
- May struggle with highly complex or nuanced customer queries
- Potential risk of impersonal customer interactions
- Requires ongoing training and refinement to maintain accuracy
Pricing Details
Offers a $0 starter tier with a 2-minute setup, full pricing details not completely visible on the provided content
Who is this for?
Customer support teams in small to enterprise-level businesses across multiple industries, particularly in tech, e-commerce, and service-based sectors