Frill
FreemiumCustomer feedback and roadmap tool for product teams.
What does this tool do?
Frill is a customer feedback management platform designed to help product teams collect, organize, and prioritize user suggestions and feature requests. The tool provides a comprehensive solution for capturing customer ideas through a customizable widget, allowing teams to build a public roadmap and keep users informed about product developments. By enabling voting, commenting, and tracking of ideas, Frill helps product teams make data-driven decisions about feature prioritization.
AI analysis from Feb 18, 2026
Key Features
- Customer feedback widget
- Public roadmap builder
- Idea voting and prioritization matrix
- Automatic status update emails
- SSO authentication
- Full translation support
- Customizable brand themes
Use Cases
- 1Collecting and tracking customer feature requests
- 2Building and sharing a public product roadmap
- 3Prioritizing product development based on user feedback
- 4Managing customer communication about product updates
- 5Integrating feedback collection into existing support workflows
Pros & Cons
Advantages
- Intuitive and clean user interface
- Extensive integration options with tools like Slack, Jira, and Zendesk
- Customizable feedback widget that can be embedded on websites
Limitations
- May be overkill for very small teams or early-stage startups
- Potential information overload with multiple feedback channels
- Requires active management to maintain engagement
Pricing Details
Pricing details not publicly available.
Who is this for?
Product teams in SaaS, digital products, and software companies looking to systematize customer feedback and improve product development processes