Plain
PaidCustomer support platform built for modern product teams.
Supportsupportproductmodern
Added on December 30, 2025← Back to all tools
What does this tool do?
Plain is an AI-powered customer support platform designed specifically for B2B teams, offering a comprehensive solution that integrates multiple communication channels and provides intelligent support tools. The platform stands out by combining AI-driven assistance (Ari) with contextual support features (Sidekick) and deep insights generation. It aims to solve the fragmented support experience by creating a unified inbox that can handle support across Slack, Microsoft Teams, email, and other channels.
AI analysis from Feb 17, 2026
Key Features
- Multi-channel support inbox
- AI-powered query triage and response (Ari)
- Contextual support assistant (Sidekick)
- Automated customer insights generation
- Code-based answer lookup
- Customizable help center generation
- Real-time trend detection
Use Cases
- 1B2B SaaS companies managing complex customer support workflows
- 2Tech startups needing scalable support infrastructure
- 3Product teams wanting to generate insights from customer interactions
- 4Support teams looking to automate routine customer queries
- 5Engineering teams seeking to reduce support escalations
Pros & Cons
Advantages
- Powerful AI assistant (Ari) that can handle routine support queries
- Deep integration across multiple communication platforms
- Automated insights generation for product development
- API-first architecture allowing extensive customization
- Lightweight and fast user interface
Limitations
- Potentially complex setup for smaller teams
- Pricing might be prohibitive for early-stage startups
- Requires significant initial knowledge base configuration
- AI capabilities might not work perfectly for all industries
Pricing Details
Pricing details not publicly available.
Who is this for?
B2B product teams, SaaS companies, tech startups with growing support needs, typically ranging from 10-500 employees