LiveChat
PaidCustomer service platform with live chat and helpdesk.
What does this tool do?
LiveChat is a comprehensive customer service and sales platform designed to help businesses engage with website visitors through live chat, chatbots, and AI-powered support tools. The software enables real-time communication, allowing companies to convert website visitors into customers by providing instant support, product recommendations, and personalized interactions. It goes beyond traditional customer service by integrating sales support, automation, and AI-driven insights to help businesses improve customer experience and increase conversion rates.
AI analysis from Feb 18, 2026
Key Features
- Live chat software with customizable chat widgets
- AI-powered customer service chatbots
- Real-time customer information access
- Sales boosting tools and product recommendations
- Performance tracking and analytics
- Copilot AI assistant for support agents
Use Cases
- 1E-commerce product consultation and sales support
- 2Real-time customer service for websites
- 3Automating repetitive customer inquiries with AI chatbots
- 4Providing instant booking and scheduling for service-based businesses
- 5Delivering personalized product recommendations
Pros & Cons
Advantages
- AI-powered Copilot helps agents respond faster and more accurately
- Proven track record of increasing sales (25% average order value increase)
- Easy integration and quick setup with no credit card required for trial
Limitations
- Potential learning curve for teams new to live chat platforms
- May require additional training for effective AI and chatbot usage
- Pricing details not fully transparent on the homepage
Pricing Details
Free 14-day trial available. Specific pricing tiers not publicly displayed on homepage.
Who is this for?
Small to large businesses across e-commerce, service industries, and customer-facing sectors looking to improve online sales and customer support