Hugo
FreemiumThe AI Agent that doesn't charge 1$ per support ticket
What does this tool do?
Crisp is an AI-powered customer support platform that offers an all-in-one solution for businesses to manage customer interactions across multiple channels. The platform combines an AI agent (Hugo) with a comprehensive customer support suite, allowing companies to automate up to 50% of customer inquiries while providing a robust omnichannel communication system. It integrates AI-driven workflows with traditional support tools like shared inbox, CRM, and ticketing systems.
AI analysis from Feb 17, 2026
Key Features
- AI Agent (Hugo) for automated customer support
- Omnichannel inbox
- AI workflow builder
- Shared inbox functionality
- CRM integration
- Analytics and reporting
- Ticketing system
Use Cases
- 1E-commerce customer support management
- 2SaaS technical support and user assistance
- 3Multi-channel customer communication for enterprise businesses
- 4Small to medium business customer service automation
- 5Real-time customer engagement and query resolution
Pros & Cons
Advantages
- AI-powered support agent that can handle 50% of customer inquiries
- All-in-one platform with multiple communication channels
- Flat pricing model to reduce per-agent costs
Limitations
- Potential over-reliance on AI might reduce personalized customer interactions
- Learning curve for setting up complex AI workflows
- May be overwhelming for very small businesses with limited support needs
Pricing Details
14-day free trial with all features, no credit card required. Specific pricing not detailed on the provided content.
Who is this for?
Mid-sized to enterprise businesses looking for comprehensive, AI-powered customer support solutions across multiple industries