Gorgias
PaidE-commerce helpdesk that centralizes customer conversations.
What does this tool do?
Gorgias is a sophisticated conversational AI platform specifically designed for e-commerce customer support and sales optimization. The tool centralizes customer interactions from multiple channels (email, social media, live chat, voice, SMS) into a single helpdesk interface, enabling businesses to manage customer communications more efficiently. Its core strength lies in its AI-powered agent that can automatically resolve up to 60% of support inquiries while maintaining a personalized interaction style.
AI analysis from Feb 18, 2026
Key Features
- Centralized helpdesk inbox
- AI-powered customer support agent
- Voice and SMS support channels
- Automated support workflow
- Customer intent and sentiment detection
- Order management integration
- Performance and revenue statistics tracking
Use Cases
- 1Centralize customer support across multiple communication channels
- 2Automate routine customer service responses
- 3Provide AI-powered shopping assistance to increase sales
- 4Manage customer interactions for Shopify and other e-commerce platforms
- 5Track and analyze customer support performance and revenue impact
Pros & Cons
Advantages
- Comprehensive multi-channel support integration
- AI agent capable of resolving 60% of support tickets automatically
- Deep integration with major e-commerce platforms like Shopify
- Real-time performance and revenue statistics tracking
Limitations
- Primarily focused on e-commerce, limiting broader application
- Potential over-reliance on AI might reduce human touch
- Learning curve for setting up complex automation rules
Pricing Details
Pricing details not publicly available.
Who is this for?
E-commerce businesses, online retailers, Shopify store owners, customer support teams looking to scale and automate interactions