Crisp
FreemiumAll-in-one customer messaging platform with live chat, chatbot, and knowledge base.
What does this tool do?
Crisp is an all-in-one customer support platform that leverages AI to streamline customer communication and support workflows. The tool offers a comprehensive suite of features including live chat, AI-powered chatbots, a shared inbox, CRM functionality, and a knowledge base. Its core value proposition is to automate up to 50% of customer inquiries, allowing support teams to focus on more complex interactions while providing an efficient, omnichannel customer experience.
AI analysis from Feb 16, 2026
Key Features
- AI-powered chatbot and support agent
- Shared inbox for team collaboration
- CRM and customer tracking capabilities
- Multi-channel messaging support
- Advanced analytics and reporting
- Ticketing system integration
- Knowledge base creation tool
Use Cases
- 1E-commerce customer support management
- 2SaaS product customer communication
- 3Multi-channel customer service for enterprise businesses
- 4Small business live chat and support automation
- 5Technical support ticket management
Pros & Cons
Advantages
- AI-powered support agent (Hugo) can handle multiple customer interactions simultaneously
- Comprehensive omnichannel messaging platform
- Flat pricing model reduces per-agent costs
Limitations
- Potential learning curve for teams new to AI-powered support tools
- May require significant initial configuration to optimize AI performance
- Advanced features might be overwhelming for very small teams
Pricing Details
14-day free trial available with all features, no credit card required. Specific pricing tiers not publicly displayed on the homepage.
Who is this for?
Customer support teams in mid-size to enterprise businesses across various industries, looking to leverage AI to improve support efficiency