Chatwoot
FreemiumOpen-source customer engagement platform for support teams.
What does this tool do?
Chatwoot is an open-source customer support platform that offers an all-in-one solution for managing customer interactions across multiple channels. The tool's standout feature is 'Captain', an AI-powered assistant that helps support teams automate conversations, provide intelligent response suggestions, and offer multilingual support. Unlike traditional customer support tools, Chatwoot provides flexibility through both cloud and self-hosted deployment options, making it attractive for businesses of various sizes and technical capabilities.
AI analysis from Feb 17, 2026
Key Features
- AI-powered Captain assistant
- Omnichannel support desk
- Multilingual translation capabilities
- Customizable live chat widget
- Developer APIs for custom integrations
- WhatsApp and messaging platform support
- Conversation history tracking
Use Cases
- 1Providing omnichannel customer support across website, email, and social media platforms
- 2Implementing AI-powered chatbots to handle common customer inquiries
- 3Translating customer conversations in real-time
- 4Creating customized live chat widgets for brand consistency
- 5Managing customer interactions across multiple messaging platforms
Pros & Cons
Advantages
- Open-source with extensive customization options
- Built-in AI assistant with translation and response suggestion capabilities
- Supports multiple communication channels in a single interface
Limitations
- May require technical expertise for self-hosting
- AI capabilities might be less sophisticated compared to enterprise-grade solutions
- Potential integration limitations with some third-party tools
Pricing Details
Offers a free tier with basic features, cloud pricing starts at $29/month, self-hosted option available for free
Who is this for?
Small to medium-sized businesses, startups, and technical teams looking for a flexible, customizable customer support solution