Canny
FreemiumCustomer feedback tool for capturing and organizing feature requests.
What does this tool do?
Canny is a specialized customer feedback management platform that helps product teams collect, analyze, and prioritize feature requests and product improvement suggestions. The tool allows companies to create centralized feedback repositories where users can submit ideas, vote on existing requests, and track product development progress. It integrates with multiple support and communication tools to automatically capture feedback across different channels, providing robust insights into customer needs and potential product enhancements.
AI analysis from Feb 18, 2026
Key Features
- Automated feedback collection via Autopilot
- Duplicate feature request detection
- Custom feedback portal integration
- Roadmap creation and tracking
- Customer data segmentation
- Prioritization formula customization
- Changelog and update sharing
- Integration with project management tools
Use Cases
- 1Collecting and organizing customer feature requests for software products
- 2Tracking and prioritizing product development roadmaps
- 3Managing internal and external feedback for product teams
- 4Creating public product roadmaps for transparency
- 5Analyzing customer sentiment and feature demand
- 6Bug tracking and documentation
- 7Sales documentation and customer insight gathering
Pros & Cons
Advantages
- Seamless integration with multiple support and CRM tools
- AI-powered feedback capture and duplicate detection
- Customizable prioritization scoring system
- Public and private roadmap creation
- Detailed customer segmentation and insights
Limitations
- Potential information overload with multiple feedback channels
- Requires active management and consistent categorization
- Advanced features might be complex for smaller teams
- Pricing could be prohibitive for early-stage startups
Pricing Details
Offers free tier with basic features, paid plans start at $50/month with increasing capabilities and user seats
Who is this for?
Software product teams, SaaS companies, digital product managers, customer support teams, and enterprises seeking structured feedback management