Userlike
FreemiumLive chat and messaging platform for customer communication.
What does this tool do?
Userlike (now Lime Connect) is an AI-powered customer communication platform that integrates live chat, messaging, and AI automation into a single workspace. The tool aims to help businesses streamline customer interactions across multiple channels like website chat, WhatsApp, and email. Its core innovation is the Connect AI feature, which can reportedly automate up to 73% of customer interactions using intelligent chatbots and AI-assisted support.
AI analysis from Feb 18, 2026
Key Features
- AI Agents for automated customer interactions
- Unified Message Center with shared inbox
- Website messenger for proactive customer engagement
- WhatsApp marketing and campaign tools
- ISO27001 certified enterprise-grade security
- Multi-language support interfaces
Use Cases
- 1E-commerce customer support and sales engagement
- 2Manufacturing customer communication and technical support
- 3Automotive sales and service inquiries
- 4Utility company customer service management
- 5Multi-channel marketing and communication campaigns
Pros & Cons
Advantages
- European-based software with strong data privacy and GDPR compliance
- AI-powered automation that can handle complex customer interactions
- Unified messaging platform across multiple communication channels
Limitations
- Potentially complex setup for smaller businesses
- AI automation might feel impersonal for some customer interactions
- Pricing details not transparently displayed on the website
Pricing Details
Pricing details not publicly available. Free trial offered, but specific plan costs are not displayed on the website.
Who is this for?
Mid-to-large enterprises in manufacturing, e-commerce, automotive, and utility sectors seeking comprehensive AI-powered customer communication solutions
