Tray.io
PaidAutomation platform for building integrations and workflows across SaaS.
What does this tool do?
Tray.io is an AI-powered automation and integration platform designed to help businesses build and deploy intelligent agents and workflows across their tech stack. The platform's core offering is the Merlin Agent Builder, which allows users to create AI agents that can interact with multiple systems, take actions, and maintain context across interactions. Unlike traditional integration platforms, Tray.io focuses on providing a low-code, flexible environment for rapidly developing AI-driven solutions that can be deployed across Slack, web apps, and APIs.
AI analysis from Feb 16, 2026
Key Features
- Merlin Agent Builder for custom AI agent creation
- Agent Gateway for IT governance and control
- AI agent accelerators for ITSM, HR, support, and knowledge management
- Enterprise Core for data integration and security
- Multi-platform deployment (Slack, web apps, APIs)
- Low-code workflow and automation development
Use Cases
- 1Automated IT support ticket resolution
- 2HR process automation and policy management
- 3Customer support agent development
- 4Knowledge management and routing
- 5Enterprise AI agent deployment
Pros & Cons
Advantages
- Low-code AI agent builder with quick deployment
- Built-in governance and security controls
- Pre-built agent accelerators for common business scenarios
- Ability to integrate across multiple systems and tools
Limitations
- Likely complex setup for non-technical users
- Potential high cost for enterprise-scale deployments
- Requires significant internal technical expertise to maximize
- Limited details on exact AI capabilities and performance
Pricing Details
Pricing details not publicly available.
Who is this for?
Mid to large enterprises with complex IT environments, technical teams looking to implement AI-driven automation, IT leaders seeking controlled AI agent deployment