Helply
Freemium65% AI resolution rate in 90 days, or you pay nothing
What does this tool do?
Helply is an AI-powered customer support automation platform designed to dramatically reduce repetitive support tickets and streamline customer service operations. The tool uses AI to automatically handle common support requests, including refunds, plan upgrades, and invoice-related queries, with a guaranteed 65% resolution rate within 90 days. Unlike generic chatbots, Helply emphasizes precise knowledge base integration, contextual understanding, and human-verified escalation processes that prevent AI hallucinations.
AI analysis from Feb 18, 2026
Key Features
- Automatic knowledge base import and synchronization
- Gap finder to reveal undocumented customer questions
- Contextual human escalation with full conversation history
- Customizable AI response guidelines and brand tone
- Continuous performance tracking and improvement
- Automated handling of refunds, invoices, and plan changes
Use Cases
- 1Automating routine customer support queries for SaaS companies
- 2Reducing support team workload by handling repetitive tickets
- 3Guiding customers through billing and plan changes automatically
- 4Generating insights about knowledge base gaps and customer questions
- 5Providing 24/7 instant support across multiple communication channels
Pros & Cons
Advantages
- Guaranteed 65% resolution rate with money-back promise
- Quick 14-day implementation with dedicated support engineer
- Automatic knowledge base synchronization and gap identification
Limitations
- Requires existing comprehensive documentation to be effective
- 65% resolution rate means 35% of tickets still need human intervention
- Potential initial setup complexity for companies with complex support flows
Pricing Details
Pricing details not publicly available.
Who is this for?
Mid-to-large SaaS companies, customer support teams, and businesses looking to reduce support ticket volume and improve response efficiency
